You’re the essence of our guests’ experiences at the library. You greet people with a smile and welcome them at the Technology Desk and into the Maker Studio. As the person our guests go to for technology and maker assistance, you make sure they get what they need, providing seamless service and a wonderful user experience. You’re an ambassador for the library, enthusiastically sharing with our guests all the wonderful things we offer.
Who you are:
- You’re warm and friendly, and you just like helping people.
- You’re outgoing, you love letting people know what is new and happening.
- You engage well with others and are passionate about providing exemplary customer service experiences.
- You’re creative and enjoy DIY activities and projects. You like to share your expertise and teach others.
- You enjoy using technology and helping people with technology.
- You have the ability to learn new technologies, maker equipment, office equipment, and a variety of processes and procedures.
- You’re a thoughtful and collaborative team player.
- You’re good at making independent decisions and have good judgement.
- You have the energy to juggle many tasks with a smile.
- You’re resourceful in solving software and equipment issues.
- You’re a good listener with lots of patience.
- You love meeting new people and are invigorated by personal interaction.
- You’re a great communicator.
- You’re excited about the prospect of growing and learning in a changing environment.
- You enjoy a good laugh.
A position you’ll love:
- You warmly welcome guests into our technology area and Maker Studio, ensuring a great experience.
- While you’re in the Maker Studio or in the technology area, you provide an amazing library experience to each guest:
- Providing assistance at the Technology Desk by helping guests in using computers, software, equipment, and their own devices by providing information and basic instruction.
- Assisting them in the Maker Studio with their DIY projects, educating them about the equipment, and troubleshooting problems.
- Providing recommendations of devices, equipment, kits, and technology they’ll enjoy.
- Booking computers, equipment, and providing help.
- Providing one-on-one instruction.
- You plan and present programs and classes, including preparation of materials and contributing ideas for Maker and Technology classes.
- You’re familiar with Apple products and software and can assist guests and staff as needed.
- You create and maintain documentation, reports and statistics as needed.
- You assist with set up and clean up for Maker and Technology classes.
- You’re passionate and knowledgeable about what the library has to offer and enjoy talking to our guests about it all.
- You’re skilled at easily showing our guests how they can access and use our many services themselves.
- You take pride in our library, ensuring it is clean and tidy and the display and activity areas are refreshed and looking beautiful.
- You act as a point of referral for other services at the library and connect people with the right person at the right time.
- You’re comfortable learning how to troubleshoot equipment and assist in making sure basic equipment is working correctly.
- As our members and guests give feedback, you’re sure to get the right information to the right person.
- You continue to grow in your job as you participate in continuing education and training opportunities.
Do you have what it takes?
- Bachelor’s degree.
- Experience teaching technology and/or planning and presenting library programming.
- At least two years of work experience with the public.
- At least two years of experience using computers in a work or educational environment.
- Proficiency in using computers and other devices, including smartphones and tablets.
- Reliable transportation.
Physical requirements:
- Hear, speak, and listen to individuals in person and by telephone.
- Ability to use a mouse, keyboard, touch screens, and computer monitor.
- Ability to push/pull carts with supplies and materials.
- Ability to move throughout the building.
- Ability to set up tables and chairs and arrange furniture as necessary for scheduled meetings and programs.
